Freemotion return request form
FreeMotion is happy to offer 14 days free returns. A return request must meet the following criteria:
-receiving defects or the wrong item
-We will apply restocking fees for opened, tested, or used items depending on the condition of the item.
-We, unfortunately, must require a 10% restocking fee for customer changing their minds or refusing a shipment.
-All customers must provide a Return Merchandise Authorization (RMA) code and a reason for the return.
-We will gladly provide your refund 3 days after we receive the item and inspect it.
-Any shipping charges incurred when returning the product to FreeMotion are the responsibility of the customer. -Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals, and accessories, and must be accompanied by the original invoice.