Freemotion Terms & Conditions
Canada & USA Customers:
FreeMotion is happy to accept as payment all major credit cards, PayPal, and Klarna. We have financing options available – Klarna for US customers and Paybright for Canadian customers.
We offer USD prices for United States customers and CAD prices for Canadian customers.
If your item is in stock it will ship within 1-3 business days of approved and cleared payment.
Orders are processed in order of receipt and approved payment. If your item is not in stock or stock is depleted it will be back-ordered. Back ordering generally adds an additional 2-10 business days. If the item will not be in stock within the backorder time period, you will have the option to wait for a backorder, modify the order, or cancel the order with a full refund.
FreeMotion offers free shipping within Canada and the contiguous 48 United States.
Freemotion does not currently ship internationally.
All Domestic orders include Free Standard Shipping, excluding Alaska, Hawaii, and outlying territories.
Under normal circumstances, your item(s) will ship from our U.S. Warehouse within 24-48 hours of your payment clearing. We only ship Monday through Friday. Any in-stock orders placed Friday through Sunday will ship the following week.
We only ship to verified addresses which match the credit card used. We will not change the delivery address once payment has been submitted.
The estimated delivery time is 4 to 5 days, except during holidays, when delivery may take longer.
Your order will be shipped by the carrier that can best meet the delivery timeframe; we will use either FedEx or UPS if shipped within the continental 48 states and Canada.
You can cancel your order if your item has not been shipped yet.
If you refuse the package upon delivery, you will, unfortunately, be charged for the RETURN shipping.
A tracking number will be provided once your item is shipped. A shipment notification, including the tracking number, will be sent to the email you provide us with.
In case your order is not delivered or is delayed or lost please contact us by email or by phone as quickly as possible so that we may assist you.
All prices and specifications are subject to change without notice. Prices are final as of the time of your order. All products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. In case of shipping damage, you should contact us immediately, so we can promptly file a damage claim with the carrier and expedite a replacement. Any discrepancy, including wrong items or missing items, should be reported to FreeMotion within 36 hours. By purchasing from our web site, you acknowledge that you have read and agreed to all terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders. Product images are for representation purposes only. Actual products may have slight cosmetic differences.
Items Damaged During Transit:
If you receive a damaged item, you must contact us within 7 days by calling +1 (626) 295-6599 / +1 (514) 922-7332, or by email at [email protected] If you do not contact us within this time period, your damage claim may be denied by the carrier. You assume all responsibility for the damaged item before it is picked up by the corresponding carrier agents.
FreeMotion is happy to offer 14 days free returns. A return request must meet the following criteria:
-receiving defects or the wrong item
We will apply restocking fees for opened, tested, or used items depending on the condition of the item.
We, unfortunately, must require a 10% restocking fee for customer changing their minds or refusing a shipment.
All customers must provide a Return Merchandise Authorization (RMA) code and a reason for the return.
We will gladly provide your refund 3 days after we receive the item and inspect it.
Any shipping charges incurred when returning a product to FreeMotion are the responsibility of the customer. Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals, and accessories, and must be accompanied by the original invoice.
We offer a generous 12-month Limited Warranty that covers the original purchaser from any defects under normal use from the date of purchase. We also offer free technical support for 12 months, including the help of getting repair service and spare parts.
We offer a 6 months warranty for our used certified items.
Unfortunately, our warranty does not cover water damage or any kind of physical damage including road accidents.
Items modified by the customer are not covered.
This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for one year from the date of the invoice. This warranty is only offered to the original purchaser of the product and is not transferable to a subsequent purchaser.
Freemotion will either repair or replace the product at no charge, using new or refurbished replacement parts at our discretion. Replacements may be different but functionally equivalent models. This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include but are not limited to, road hazards, accidents, and improper operation or maintenance. Items returned for refund must be returned within 30 days from delivery. Under no circumstances will we issue refunds after 30 days of delivery.
Replacement Extended Warranty:
All replacement products are covered by the standard warranty starting at the date of the original delivery. If for various reasons the replacement procedure extends beyond the warranty period, we at our discretion will extend the warranty coverage on such replacement up to an additional 30 days. Please be advised that this extended warranty is final and any additional extensions are non-negotiable.
Limits and Exclusions:
There are no express warranties except as listed above. FreeMotion shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use this product or any associated equipment, cost of substitute equipment, downtime cost, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory.
In no event shall FreeMotion be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of the product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. FreeMotion is not liable for property damage, personal injury, or death. All express and implied warranties, including the warranties of merchantability for a particular purpose, are limited to the applicable warranty period set forth above.
Liability Disclaimer. The products here are provided “as is,” without any representation or warranty of any kind other than a manufacturer’s warranty, either express or implied, including without limitation any representations or endorsements regarding the use of, the results of, or performance of the product, its appropriateness, accuracy, reliability, or correctness. Electric mobility products can be inherently dangerous to the user if not operated properly. As well, many products sold contain Lithium-ion batteries which can be a fire risk. The entire risk as to the use of this product is assumed by the purchaser. FreeMotionShop does not assume liability for the use of these products beyond the original purchase price of the product. In no event will FreeMotionShop be liable for additional direct or indirect damages including any lost profits, lost savings, or other incidental or consequential damages arising from any defects, or the use, or inability to use these products, even if FreeMotionShop has been advised of the possibility of such damages.
We do offer the option to repair our items. However, the customer must register the product for the warranty in our website.
You must send a repair request through our repair form.
You can ship the item back for repair only once its request is approved.
The repair request can be sent by email or through our repair form request only.
We offer two repairs center in the US and Canada; we also offer the option to provide parts and repair instructions for the customers who wish to do the repair/s themselves.
You the customer have the responsibility for any damaged or lost packaging during the transit to our warehouse.
You the customer have to pay the shipping to our repair center for repair.
We do offer 7 days of customer service – we can be reached by phone or text, email, Facebook or Whatsapp.
If you have placed an order, it has not yet shipped, and you wish to cancel, please forward your order confirmation to [email protected] to request cancel. Since the cancellation process may take up to 24 hours, please note that any orders that do ship in the meantime will have to be rejected and/or returned to us. Any shipping charges incurred when returning a product to FreeMotion are the responsibility of the customer. Furthermore, if received, the box should remain unopened. Once we receive the returned order, the refund will be processed within 48 hours. The shipping charge is not refundable. Thanks for your understanding and cooperation.
State Law Rights:
Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state.
We are not responsible for typographical errors. Product photos are for illustration only: the actual product may have cosmetic differences.