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Freemotion return request form

Returns Procedure

  1. a) If you want to return or exchange any Product(s), you must take reasonable care of the Product(s) and they should be returned unopened, unused and in their original condition from the original delivery address. We recommend that you ask the shipping carrier for proof of posting and ensure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse.
  2. b) In case of dispute, we also recommend you retain the proof of sending. Without this, we cannot process an exchange if we do not receive the returned items. Please Contact Us so we may provide you with a Return Merchandise Authorization (RMA) number and Return Address.
  3. c) All returns must be received by our office within 15 days of receiving your order. Please choose your shipping method accordingly. You are responsible for all costs incurred in returning the item to us.
  4. d) For Returns, we will be able to process your refund (minus a 15% restocking fee) within 15 days of us receiving the returned Product. Refunds will be issued through the original method of payment. Please, note that original shipping charges are non-refundable.
  5. e) For Exchanges, we will ship to you the desired Product, within 15 days of us receiving the returned Product, as per our Shipping policy.

7. Shipping Errors / Damaged Products

  1. a) We are committed to selling only high-quality Products. To that end, we employ several quality checks before a Product is shipped.
  2. b) If you have received a wrong or damaged Product, please Contact Us within 3 days of receiving the order to be eligible for a free exchange with a free replacement Product or a full refund.
  3. c) In the case of a refund, we will be able to issue your full refund within 14 days of us receiving the damaged or defective Product. Refunds will be issued through the original method of payment.
  4. d) For Replacements, we will ship to you a new replacement Product, within 14 days of us receiving the damaged or defective Product, as per our Shipping policy.