Who is FreeMotion?
FreeMotion is an online shopping venue that delivers the latest electric mobility products. Since 2014, we have been a highly trusted vendor of 21st-century mobility solutions that prioritize environmental sustainability. Our product range includes electric unicycles (EUCs), electric scooters (escooters), and accessories. We are committed to providing quality products, quick delivery, and excellent customer service.
What sets FreeMotion apart?
FreeMotion stands out by offering certified products that comply with North America Safety Standards. We prioritize quality over quantity, ensuring our customers receive reliable and durable mobility solutions. With a focus on trust and transparency, we strive to provide a convenient online shopping experience and valuable support for our customers.
What are the values of FreeMotion?
At FreeMotion, we believe in the values of Quality, Trust, and Transparency. We prioritize selling high-quality products and take care of our employees, fostering a culture of trust. Transparency is key in our interactions with customers, and we encourage open discussions and feedback.
What are the goals of FreeMotion?
Our goal is to become a leading e-commerce portal for 21st-century mobility. We strive to be the first choice for customers seeking electric mobility products and accessories. With a commitment to quality, safety, and customer satisfaction, we aim to deliver exceptional products, fast delivery, and reliable support.
What can customers expect from FreeMotion?
Customers can expect a seamless purchase experience, fast delivery, and access to real support for high-quality mobility products at reasonable prices. We provide certified products, comply with safety standards, and offer excellent end-to-end customer service and support.
Where do you ship to?
We offer shipping within the United States and Canada. We ship from the USA to customers located in both countries.
What is the return policy?
We offer a 14-day free returns policy for eligible items. To initiate a return, the request must meet certain criteria, such as receiving defective or wrong items or experiencing delayed shipment. For detailed information, please refer to our Return Policy.
What warranty coverage do you provide?
We offer a 12-month Limited Warranty that covers the original purchaser from defects under normal use. We also provide free technical support for 12 months. Our warranty does not cover water damage, physical damage, or items modified by the customer. For more details, please refer to our Warranty Information.
Can I cancel my order?
If your item has not been shipped yet, you can cancel your order. Please forward your order confirmation to service@freemotion.com to request cancellation. If your order has already shipped, you may need to reject the shipment and follow our return process. Any shipping charges incurred when returning a product to FreeMotion are the responsibility of the customer.
Where do you ship to?
We offer shipping within the United States and Canada. We ship from the USA to customers located in both countries.
What shipping options do you offer?
We provide fast and reliable shipping options. We partner with UPS to offer the best shipping service available. We strive to ensure your package is delivered in a timely manner.
How long does it take for an item to ship?
Once your order is approved and payment is cleared, we aim to ship your item within 48 hours. Please note that this timeframe is subject to stock availability and any backorder situations.
How long does it take to deliver an item?
Delivery times vary depending on the destination and other factors. Generally, it takes between 2 to 7 business days for an item to be delivered. However, please note that these are estimated times and may be subject to delays during peak periods or unforeseen circumstances.
Do you offer free shipping?
Yes, we offer free shipping within the United States and Canada. This ensures that you can enjoy your purchase without any additional shipping costs.
Do Canadian customers need to pay import duties?
No, we take care of the import duties for our Canadian customers. You can enjoy a hassle-free purchasing experience without worrying about additional import charges.
How will my package be delivered?
If you have any issues or questions regarding shipping, please contact us. Our customer service team is available to assist you and provide the necessary support.
Are there any limitations or exclusions to be aware of?
Please note that our Liability Disclaimer limits our liability for damages and excludes certain types of damages. State laws may affect the warranty limitations. We are not responsible for typographical errors, and product photos are for illustration purposes only. For more information, please visit our website at www.freemotionshop.com or contact us directly for personalized assistance.
How can I contact FreeMotion for support?
We offer multiple contact options to ensure you can reach us conveniently. However, to avoid confusion and help us track your request efficiently, we recommend using one of the following contact methods: Phone: Call (866) 285-6161 Text: Text (850) 990-0626 Email: Send an email to service@freemotion.com Social Media: Reach out through Facebook Messenger or Instagram. Our team of experts is ready to assist you with any inquiries or concerns you may have.
Ok so the Wheel is fantastic. You can read a lot of reviews that pick any wheel to pieces but remember this is new technology. This wheel is buttery smooth has gobs of power(I haven’t even tapped it all yet) and it’s super stable. Any wobbles are the riders fault as I’m getting less and less as I get better. So yes buy this wheel but more so buy from freemotion. I have had the best customer service experience in my life with these guys. Any issue handled promptly, above and beyond!!!!